MH789 Terms & Conditions – Complete Platform Usage Guide

1Introduction

Welcome to mh789, an online sports betting and casino platform operating in Malaysia. These Terms and Conditions ("Agreement") constitute a binding agreement between you ("Member" or "User") and mh789 ("Platform", "We", "Company").

By registering, accessing, or using any part of the MH789 platform — whether via the website or a mobile device — you automatically agree to be bound by all provisions of these Terms & Conditions, including our Privacy Policy and Responsible Gaming Policy, which are considered part of this agreement.

If you do not agree with any part of these terms, you are required to stop using the mh789 platform immediately. mh789 reserves the right to amend, update, or add to these terms at any time without prior notice, and it is the member's responsibility to review any changes.

2Member Eligibility & Registration

To register and use the MH789 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years at the time of registration and throughout the duration of their membership.
• A Malaysian citizen or permanent resident domiciled in Malaysia.
• Legally capable of entering into a binding agreement.
• Must not be subject to any prohibition or restriction imposed by a relevant authority.
• Must not have had a previous account terminated by MH789 for a terms violation.

During registration, you are required to provide accurate, truthful, and up-to-date information, including your full name, phone number, date of birth, and valid bank or e-wallet details. MH789 reserves the right to request identity verification documents at any time, including copies of your MyKad, bank statements, or other supporting documents for compliance and verification purposes.

3Member Account Management

Your MH789 account is personal and may not be transferred, shared, or used by any other party. You are fully responsible for all activity that takes place under your account.

Your account management responsibilities include the following:

• Keep your password and login credentials confidential at all times.
• Notify MH789 immediately if you suspect your account has been accessed without authorisation.
• Ensuring your personal information is kept up to date and accurate.
• Do not use VPNs, proxies, or IP-masking software to access the platform.
• Do not share your account details with anyone, including family members.

Mh789 shall not be liable for any losses resulting from a member's failure to safeguard their account credentials. If you forget your password, use the "Forgot Password" function available on the login page.

4Deposits & Withdrawals

MH789 supports recognised and secure Malaysian digital payment methods. All financial transactions are processed in Malaysian Ringgit (RM).

Accepted Deposit Methods:

• Touch 'n Go eWallet
• DuitNow (direct interbank transfer)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX — Maybank2u, CIMB Clicks, RHB Online, Public Bank, Bank Islam

Deposit Limits: Minimum RM20 per transaction. Maximum limits depend on the member's VIP tier and selected payment method.

Withdrawal Rules:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals can only be made to the same payment method used for your most recent deposit.
• Withdrawal processing typically takes between 15 and 30 minutes on regular business days.
• Withdrawals exceeding RM10,000 may require additional review of up to 24 hours.
• All withdrawals are subject to security checks and AML (Anti-Money Laundering) compliance.

5Bonus & Promotions

MH789 offers a variety of promotions and bonuses to members from time to time. All bonuses are subject to the following conditions unless explicitly stated otherwise:

• Each promotion may only be claimed once per member, unless stated otherwise for recurring promotions.
• Bonuses may not be withdrawn until the specified rollover requirements have been fully met.
• Rollover requirements are typically between 10x and 30x the bonus amount, depending on the type of promotion.
• Bonuses are only valid for the period stated in the relevant promotion's terms. Expired bonuses will not be reinstated.
• Mh789 reserves the right to cancel or revoke bonuses if there is evidence of misuse.
• Bonuses may not be combined with other promotions unless explicitly stated.

Any attempt to manipulate the bonus system through methods such as hedge betting, use of multiple accounts, or strategies solely aimed at meeting rollover requirements without genuine play intent will result in bonus cancellation and possible account termination.

6Sports Betting Rules

The MH789 Sports Betting section covers a wide range of popular local and international sports, including football, badminton, and e-sports. The following rules apply to all sports bets:

• All confirmed bets cannot be cancelled or modified by members.
• MH789 reserves the right to void any bet placed at odds that are clearly erroneous due to a technical error.
• For postponed or suspended matches, cancellation rules and bet re-validation periods will follow the guidelines of the respective sport.
• Official results declared by recognised sports governing bodies will be used as the basis for settling bets.
• Live bets are final once confirmed — no cancellations are permitted after a match has started.

For Malaysia Super League and EPL football betting, results are based on 90 minutes of play (including added time) unless stated otherwise. For badminton, including BWF and Thomas Cup events, full match results apply.

7Live Casino

MH789 offers live casino games including baccarat, roulette, blackjack, and Dragon Tiger, all hosted by live dealers through a licensed software provider platform.

• All live casino games use certified Random Number Generator (RNG) systems and trained live dealers.
• Bets placed during a live session are final and cannot be cancelled once a round has begun.
• In the event of a technical disruption mid-round, bets will be voided and the full amount will be refunded to the member's account.
• Minimum and maximum table limits are as displayed in the game interface and may vary by VIP tier.
• MH789 is not liable for any connectivity issues on the member's end that prevent game results from being viewed — results recorded by our system are final.

8Strictly Prohibited Activities

The following are strictly prohibited on the MH789 platform and may result in immediate account termination without notice. Where applicable, legal action may also be pursued:

• Identity Fraud — Registering using another person's name, information, or documents.
• Money Laundering — Using the MH789 platform for money laundering or any other illegal activities.
• Multiple Account Usage — Owning or operating more than one account to circumvent limits or restrictions.
• Automation Software — Use of bots, scripts, automated betting software, or any unauthorised method to gain an unfair advantage.
• Bonus Abuse — Any deliberate attempt to exploit the mh789 bonus system.
• Collusion — Colluding with other players or third parties to manipulate game outcomes.
• Hacking & Exploitation — Any attempt to hack, disrupt, or exploit vulnerabilities in the mh789 system.

9Account Closure & Termination

Voluntary Account Closure by Member: You may close your MH789 account at any time by contacting our customer support team. Prior to closure, all eligible balances must be withdrawn. Any unclaimed balance remaining 180 days after a closure request has been submitted will be forfeited.

Termination by MH789: MH789 reserves the right to suspend, freeze, or terminate any member account without prior notice in the following circumstances:

• Breach of any provision under these Terms & Conditions.
• Reporting of fraudulent activity, money laundering, or any other illegal conduct.
• Failure to provide requested identity verification documents.
• Requests from law enforcement authorities.
• Actions that harm the interests of the platform or other members.

If termination occurs for reasons other than a breach of terms, any valid remaining balance will be returned to the member once all investigations have been concluded.

10MH789 Liability Limits

To the extent permitted by applicable Malaysian law, mh789 shall not be liable for:

• Any financial losses incurred as a result of betting outcomes or casino game results.
• Service disruptions caused by factors beyond our control, including internet outages, third-party server issues, natural disasters, or cyberattacks.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• Inaccurate information provided by the member during registration or any transaction.
• Unauthorised access to a member's account due to the member's negligence in safeguarding their login credentials.

MH789's maximum liability to any member for any claim arising from use of the platform is limited to the net deposit amount made by that member in the 30 days preceding the claim.

11Privacy & Data Protection

MH789 takes the protection of members' personal data seriously, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal data is collected solely for the purposes of service delivery, transaction processing, and legal compliance.

We are committed to never selling, renting, or disclosing your personal data to third parties without your consent, except where required by law or a competent authority.

For full details on how we collect, use, and protect your personal data, please refer to MH789 Privacy Policy which forms part of this agreement.

12Responsible Gaming

MH789 is committed to responsible gaming. We provide the following tools to help members manage their playing habits:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum loss limit you are comfortable with over a specified period.
• Account Pause: Suspend your account activity for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for an extended period.
• View History: Access a complete record of all your betting activity and transaction history.

If you or someone you know is showing signs of a gambling problem, please contact our support team or visit Responsible Gaming page for guidance and support resources. The MH789 platform is for entertainment purposes only — never bet beyond your financial means.

13Amendments to Terms & Conditions

Mh789 reserves the right to amend, update, add to, or remove any provision of these Terms & Conditions at any time without prior notice. The latest version will always be available on this page with the update date clearly indicated.

For amendments deemed material or that significantly affect member rights, MH789 will endeavour to provide notice via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the mh789 platform after any amendments take effect constitutes full acceptance of those changes. If you do not agree with the amendments, you are required to stop using the platform and close your account.

14Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or require clarification on any provision, please contact the MH789 support team through the following channels:

Our team will endeavour to respond to all enquiries within 3 business hours. For urgent account-related matters, live chat is the fastest channel to reach us.